Privacy Policy

01Who this policy is from

This policy explains how the operator of UpadhiSetu ("UpadhiSetu", "we", "us") handles personal data. For the purposes of India's Digital Personal Data Protection Act, 2023, we are the Data Fiduciary for the data described here, and you are the Data Principal.

02What this policy covers

The UpadhiSetu mobile application, the website at upadhisetu.com, and our support channels. It does not cover what another user does with information you choose to share with them directly, or what a third-party app does after you leave ours.

03What we collect, and why

We collect what the app needs to work, and we have tried to keep the list short. Each item below corresponds to something the app actually stores.

We do not collect Aadhaar numbers, PAN, bank or UPI details, biometrics, contact lists, photo galleries, call logs, SMS contents, or continuous background location.

04Location, specifically

1. Location is used to answer one question: how far is this work from this person?
2. We ask for location permission when you set your profile location or post work. If you refuse, you can type your village or town instead, and we will look up approximate coordinates from that text.
3. We store a coarse coordinate pair and a rounded area code, not a continuous trail. We do not track you in the background and we do not record your movements over time.
4. Other users are shown a distance and an area name — never your exact coordinates.

05Who can see what

This is the part most people care about, so it is set out explicitly.

06Why we are allowed to process it

We process your data because you have given consent at signup for a clearly stated purpose, and because it is necessary to provide the service you asked for. Where we retain records to meet a legal obligation or to investigate abuse, we rely on those grounds instead. You may withdraw consent at any time (clause 13), though doing so will usually mean the account can no longer function.

07Who else processes it

We do not sell your data and we do not share it for third-party advertising. We do use service providers who process data on our instructions:

These providers may process and store data on servers outside India. We rely on their contractual data-protection commitments for such transfers.

We may also disclose data where required by law, by a court, or by a lawful request from a government authority, and where necessary to protect someone's safety or to investigate fraud or abuse.

08Notifications

We send notifications about things that concern you — work matching your skills, an application received or decided, a new message, a prompt to rate someone, and occasional announcements from UpadhiSetu about the app.

Permission is requested after you finish signing up, not before you have seen the app. You can refuse, and you can turn notifications off later in your device settings; the app continues to work without them.

09Team member details

A Group Lead applying on behalf of a team may enter each member's name, mobile number, address and date of birth. This is treated as especially sensitive:

• it is stored in a private area that other users cannot read through the app;
• it is used only to tell the Hirer who is coming to do the work;
• the Group Lead is required to have each member's consent before entering their details.

If you have been listed as a team member without your consent, contact us and we will remove the record.

10Messages and support

Messages are stored so the other participant can read them and so the conversation survives reinstalling the app. UpadhiSetu support may read a conversation and post in it when helping with a problem or investigating a report — support messages are clearly labelled as coming from UpadhiSetu Support. We do not read conversations for advertising and we do not use their contents to profile you.

11How long we keep it

• Profile data — while your account is open.
• Work Posts, applications, ratings — kept after completion so both sides keep an accurate history and reputation.
• Messages — kept while the related account exists, unless deleted earlier.
• Crash and diagnostic data — kept for a limited period by our providers and then deleted or aggregated.
• Sign-in security records — kept for a limited period for investigation.

When you ask us to delete your account, we delete or irreversibly anonymise your personal data, except where we must retain something to comply with the law or to resolve an open dispute or investigation.

12Security

Data is transmitted over encrypted connections and stored with access rules that restrict each user to their own records. Privileged operations run on our servers rather than in the app, so a modified app cannot bypass them. App Check rejects requests from clients we cannot recognise.

No system is perfectly secure. Protect your own account by keeping your phone locked and never sharing a one-time code — including with anyone claiming to be from UpadhiSetu.

13Your rights

Under the Digital Personal Data Protection Act, 2023 you may:

• access a summary of the personal data we hold about you and how it is processed;
• correct or complete inaccurate data — most of this you can do yourself in the app under Profile;
• request erasure of your data and deletion of your account;
• withdraw consent for processing;
• nominate another person to exercise your rights in the event of death or incapacity;
• complain to us, and thereafter to the Data Protection Board of India.

To exercise any of these, contact us using the details in clause 18. We will respond within 30 days. We may need to confirm control of your registered mobile number before acting, so that nobody else can delete your account.

14Children

UpadhiSetu is for adults only. Date of birth is collected at signup and the 18+ requirement is enforced on our servers, so accounts for children cannot be created. We do not knowingly process the data of anyone under 18. If you believe a child has an account, tell us and we will remove it.

15The website

upadhisetu.com is a plain informational site. It sets no advertising or tracking cookies, loads no third-party fonts, scripts or trackers, and does not build a profile of visitors. Standard server logs may record your IP address and the page requested, for security and reliability.

16What we do not do

• We do not sell or rent your personal data.
• We do not share it with advertisers or data brokers.
• We do not use your messages, photographs or ratings to target advertising.
• We do not ask for, store or process your bank, UPI or card details.
• We do not track your location in the background.

17Changes to this policy

If we change this policy we will update the "Last updated" date above and, where the change is significant, tell you in the app before it takes effect.

18Contact and grievances

For any question about this policy, or to exercise a right under clause 13, write to our privacy contact. No separate Data Protection Officer has been appointed; privacy requests are handled at the address below.

If you are not satisfied with our response, you may complain to the Data Protection Board of India.

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